One inbox for the botand the whole team
Automations handle the routine. When a conversation needs a person, it lands with the right one — with the full history, tags and context already in view.
Contact
maya.makes · first message today
Tags
Automation
Paused while a teammate replies
Illustration only. Names and messages are examples.
The right person, every time
Four tools that keep a busy inbox calm.
Routing rules
Send conversations to the right team based on keywords, tags or the automation they came from. Sales questions go to sales; order issues go to support.
Bot-to-human hand-offs
When someone asks for a person, or a flow reaches a step only a person can handle, the conversation moves to the inbox and the automation steps aside.
@mentions
Ask a teammate for help inside the conversation with an internal note. The customer never sees it; your colleague gets the context instantly.
Role-based permissions
Decide who can reply, who can edit automations and who can manage billing and settings. People see what they need — nothing more.
Access that matches the job
Give a part-time helper the inbox without the keys to your automations. Seats are included in every plan — one on Free, two on Starter, ten on Advanced.
| Example role | Reply | Edit flows | Settings |
|---|---|---|---|
| Owner | Yes | Yes | Yes |
| Editor | Yes | Yes | — |
| Agent | Yes | — | — |
Everyone who has messaged you, organised
Every person who comments, replies or messages becomes a contact. Keep the list clean and use it to reach the right people later.
Tags
Label contacts by hand or automatically from a flow — “guide-lead”, “asked-price”, “customer”.
Segments
Save filters such as “tagged guide-lead, not customer” and use them for broadcasts, routing and reporting.
CSV import and export
Bring tags and fields in from a spreadsheet, or export your contacts any time. Your data stays yours.
Duplicate merging
Spot records that describe the same person and merge them, keeping tags and history together in one place.
Sync contacts to HubSpot, Mailchimp, Klaviyo, Shopify or Google Sheets — see integrations.
Bring your team into the conversation
Team Inbox and Contacts are included on every plan, including Free.